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1) Why would I want to set up a login account?
An account will enable you to a quicker checkout process and access to your order history online.

2) What forms of payment do you accept?
We accept Visa, MasterCard, and American Express.

3) Is it safe to use my credit card?
Yes, we utilize Secure Socket Layers (SSL), an encryption technology. We are therefore able to keep your personal information safe. All your ordering information, including your name, address, and credit card number are encrypted using a secure server for maximum security. Your credit card and billing information cannot be read as it travels to our system.
Please keep in mind, however, that no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit using our Website or ISP Services, and you transmit such information at your own risk. Groszcenter.be further does not assume responsibility for use or disclosure of your information that are the result of unauthorized or illegal access to our systems. To further secure your credit card information we do not keep the last four digits of your credit card number in our files.
If you are subject to fraudulent charges based on using our system, remember to first notify your credit card provider in accordance with their reporting rules and procedures. In general, under European law, you will not be liable for more than €50 of fraudulent charges.

4) How much do you charge for shipping?
We require a minimum order of €50.00 for all national orders shipped via GLS. For all orders Belgium, we require a minimum of €50 for free delivery.

5) How do you calculate sales tax, if any are applicable?
Where applicable, a value added tax, BTW, of 6.00% (non food items have 21% BTW) will be added to all orders shipped to a location within Belgium.

6) To which countries will you ship products?
Our primary customer base is within Benelux but we will try to fulfill orders for shipment of non-perishable products to most countries throughout Europe. Certain countries have restrictions regarding the import of food as well as customs, duty and levy issues that might hamper such efforts. Thereby each international order is dealt with individually to determine our best course of action.

7) What about your return policy?
See Terms and Conditions.

8) When do I need to order something so that I receive it as quickly as possible, and how long will it take to arrive?
That depends on the product being shipped and its final destination. All orders can take up to 24 hours to process and can take longer during holiday periods.

9) How do I find out exactly when to expect my package?
You will receive an email confirmation.

10) What is a Shopping Cart and how does it work?
A Shopping Cart online is the same as the shopping cart that you would put your items in when you are in a store. It holds everything you have decided to purchase. You can always view what is in your Shopping Cart at anytime by clicking on "View Cart"

11) How do I put items in my Shopping Cart?
To add items to your Shopping Cart, just click on the button marked "Add to Shopping Cart." This item will automatically be added to your Shopping Cart.

12) How do I make changes to my Shopping Cart?
You can always add or remove items from your Shopping Cart. Just click on "View Cart" and you will see a list of what is in your cart. On this page you can, if you want to, change the items or quantity of items in your Shopping Cart in any way. You can then click on "Update" or "Checkout". Clicking on either of these buttons will automatically update your Shopping Cart to reflect any changes you made.

13) By placing Items in my Shopping Cart, does that mean that I have to buy them?
No. Adding items to your Shopping Cart does not obligate you to buy them. To remove one or more products from your Shopping Cart, click on the "Remove" link beside the quantity box.

14) How do I go to check out and pay for my products?
Just click on the word "My Cart" listed close to the top of every page. At that point you will see the list of products that you have decided to purchase. If you already logged in as a preferred member, then all the tax and shipping information will be displayed. If you have not logged in with your password, you can then either do so, sign up to do so, or just enter your shipping and billing information, and the ordering process should be done.

15) What happens after I have put in my order?
Will you substitute a product if something that I ordered is unavailable? When you set up a login account you will be asked if you want us to substitute a similar product for one that is currently unavailable. If you do not set up a login account then we will ask you whether you want us to substitute a similar product for one that is currently unavailable whenever you finish with the checkout process.

16) What is your cancellation policy?
We cannot guarantee any cancellation, once an order is submitted. If you want to change or cancel an order we encourage you to send us a prompt email to request your cancellation.

18) How do I communicate with you?
Click Here.

19) Kosher Supervision or Hashgacha
You, the customer, remain solely responsible for the kashrut of the products that you purchase and consume. Kosher.com intends to offer no product for sale that is not kosher within the meaning of traditional, normative Orthodox Jewish Law ("halacha"). We provide no kosher certification of the products we sell, nor do we make any independent warranty, guaranty, representation, or claim that the products sold on this site are kosher. We have presented items for sale on this site which we believe to be kosher within the requirements of halacha, based solely and exclusively on (a) the manufacturers' or producers' of the items representations that their items are kosher within the meaning of halacha, and/or (b) the independent certification(s) that the individual products may bear that the items are kosher within the meaning of halacha, each item according to its own certification.

Furthermore, we take no responsibility for our products' compliance with any particular stringency within halacha that you might be accustomed to follow, such as chalav yisroel or pas yisroel. These types of halachic stringencies are matters of personal taste and religious practice which Groszcenter.be has made no attempt to comply with. We believe that you the customer will be satisfied with any item you purchase from our site, but as to matters of halacha, you and/or your rabbi will have to be the judge of whether the items you purchase meet with your kosher standards.

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